IF IT IS NECESSARY TO RETURN THE PRODUCT THAT YOU PURCHASED IN THE ONLINE STORE KOY-BRAND.COM , USE THE MOST CONVENIENT WAY FOR YOU:
• You can return the product of proper quality within 7 days from the date of receipt of the order when buying in the online store.
• If the item does not fit you in size, color, style or shape, you can also return it within 14 days from the date of purchase in our stores.
• The return of a product of proper quality is carried out if the item was not in use, its presentation, consumer properties, factory labels are preserved, and there is also a sales receipt or a cash receipt.
• When returning to the online store, processing takes up to 5 working days from the date of receipt of the return parcel. After processing your refund, the funds are returned to the card with which the order was paid on the website. The term for crediting funds depends on the issuing Bank.
• Important! Exchange and return are not subject to: underwear, stockings, socks, swimwear, bodysuits, leggings, leggings and other sewing and knitted underwear and hosiery.
The online store has the right to refuse a refund in cases of violations of the conditions of preservation of the presentation, in which case all costs for the delivery of the refund are borne by the consumer.
TERMS OF RETURN
• The refund is subject to the preservation of the presentation of the item within 7 days from the date of receipt of your order.
• To make a refund, fill out the application attached to your order. If the form is not saved, you can request it again by writing to the mail firstname.lastname@example.org
• The size can be replaced without filling out an application.
HOW TO RETURN THE CLOTHES THEMSELVES?
Call a courier or deliver to the office
The buyer will independently arrange for the order to be sent to the office by prior agreement by e-mail email@example.com by courier service or you can deliver it yourself.
For your convenience, we can form a return invoice for transportation by SDEC, for this you need to send a request by e-mail firstname.lastname@example.org . After creating the invoice, you will be able to take your order to any SDEC pick-up point, or transfer it to the courier. You can also send a refund by any other company of your choice.
All transportation costs for the return of the order are paid by the buyer, except in cases of manufacturing defects, in which case the transportation costs will be reimbursed to the buyer by the seller.
An electronic request for a refund can also be sent by e-mail email@example.com